Machine learning, artificial intelligence and cloud-based security solutions will make the breakthrough in the IT industry in 2019. This is shown in a recent report on the Tech Trends for 2019. According to these technologies now provide real added value for production and business processes.
A majority of companies in Germany know how important digital transformation is for their future business success. Technological developments are being watched with great interest, and pilot projects for the deployment of new IT applications and services are planned more and more frequently across all industries. By contrast, it still lacks the consistent application in practice.
This will change as of next year – a key outcome of Dimension Data’s current “Tech Trends 2019”: Technologies such as artificial intelligence, machine learning and robot-controlled process optimization are now so mature that their added value for production and business processes becomes visible in 2019 becomes. For the “Tech Trends 2019”, seven key areas of action were explored – customer experience, IT security, digital business, digital infrastructure, digital workplace, future technologies and services – and identified the most important IT trends for the coming year:
1 Robot-controlled process automation for a novel customer experience
With the rapid growth of technologies such as machine learning, artificial intelligence (AI), and artificial neural networks, companies can better meet the needs of their customers. Because these technologies make it possible to combine scenarios, to better understand customers’ needs and behaviors, and to make predictive decisions in real time.
2. Focus on cloud-based cyber security platforms
The serious damage caused by cyber-attacks in 2018 will increase the importance of cloud-based security providers. Because cloud-based security systems based on open programming interfaces (APIs) make it possible to quickly and easily integrate new technologies into the platform. This allows companies to keep pace with the rapidly evolving threat landscape.
3. end-to-end programmability of the infrastructure
Enterprises will increasingly subscribe to multiple cloud platforms and increasingly use Software-as-a-Service (SaaS). Possibility of tailor-made, end-to-end programmability allows them to quickly adapt to changes in the enterprise landscape and demand more from applications and data.
4. Smarter and more custom applications
Software solutions are able to collect information about their users and process them more and more effectively. In the coming year, there will also be applications that automatically make changes to their own functionality based on this data, improving the user experience. Thanks to artificial intelligence and machine learning, employee productivity will continue to increase.
5. Rise of data value to central size
For some years, data has been considered the most important raw material in the age of digital transformation. In the coming year, the importance of data will continue to increase – because they and the new business models based on them will generate new revenue streams. To increase the value of the data, further efforts are needed to collect, enrich and analyze data. The information architectures will also change. Optimizing data management will therefore become an important area for business investment in the coming years.